Utility Assistance: What to Expect

This program provides assistance with utilities (water, electric and gas) that are currently in pending disconnection status. If a household is determined to be eligible for assistance the Homeless Prevention Program will remit payment for the past due balance to prevent the account from being disconnected.

Funding is limited and distributed on a first qualified basis. Applicants must complete all components of the process to be assisted. Assistance will be provided in order of full process completion and document submission. All steps outlined below must be completed to receive assistance and utilities cannot be disconnected at time of assistance request. 

Each household member must be included on the application for utility assistance.  

To evaluate eligibility the following documentation must be submitted to the Homeless Prevention Program.  Click here for a printer friendly required document list.
1. Utility Disconnection Notice
2. Income Documentation (Most recent 30 days)
3. Proof of Financial Hardship
4. Birth Certificates and Social Security Cards for all household members
Once all documentation is submitted and the household is determined eligible for services, an inspection of the home will be scheduled. 

The applicant/tenant will be advised of the inspection appointment date and time by the Homeless Prevention Office. An adult over the age of 18 must be on time and present for the inspection to be completed. If the unit fails inspection, assistance funds cannot be issued. A passing inspection does not guarantee that funding assistance will be received. Utilities must still be connected in order for the inspection to be completed. 

Once the property passes inspection and if funds are still available the Homeless Prevention Program will send a promissory note to the utility company advising the amount of assistance.